Terms of Service

Last updated: 6 February 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the Blacktide IT Solutions & Support website (blacktideit.com) and any services provided by Blacktide IT Solutions & Support ("we", "us", "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

2. Services

Blacktide IT provides managed IT support, cybersecurity, cloud infrastructure, and related technology services to businesses. Our services include but are not limited to:

  • Managed IT support and helpdesk services
  • Cybersecurity monitoring, threat detection, and incident response
  • Cloud infrastructure setup, management, and migration
  • Backup and disaster recovery planning and implementation
  • Device management and endpoint security
  • Email and collaboration platform management (Google Workspace, Microsoft 365)
  • IT consulting and strategic technology advisory
  • Compliance and data governance guidance

Specific service terms, deliverables, and service level agreements (SLAs) will be detailed in individual service contracts agreed between us and the client.

3. Website Use

By using our website, you agree to:

  • Use the website only for lawful purposes and in accordance with these Terms
  • Not attempt to gain unauthorised access to any part of the website, its servers, or any connected systems
  • Not use the website to transmit any harmful, threatening, or unlawful material
  • Not use automated tools to scrape, crawl, or extract data from the website without our prior written consent

4. Quote Builder

The quote builder on our website provides estimated pricing for our services based on the information you provide. Quotes generated through the website are indicative only and do not constitute a binding offer or contract. Final pricing will be confirmed following a detailed assessment of your requirements and will be set out in a formal service agreement.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, software, and design elements, is the property of Blacktide IT Solutions & Support or its licensors and is protected by UK and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

6. Service Agreements

Formal engagement of our services requires a signed service agreement that will detail:

  • Scope of services and deliverables
  • Service level agreements (SLAs) including response times and uptime guarantees
  • Pricing, payment terms, and billing frequency
  • Contract duration, renewal, and termination provisions
  • Data protection and confidentiality obligations
  • Liability limitations and indemnification

These Terms do not replace or supersede any individually negotiated service agreement between us and a client.

7. Limitation of Liability

To the maximum extent permitted by law:

  • Our website and its content are provided "as is" without warranties of any kind, whether express or implied.
  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website.
  • Our total liability for any claim arising from use of this website shall not exceed the amount you have paid us in the 12 months preceding the claim, or one hundred pounds (GBP 100), whichever is greater.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

8. Indemnification

You agree to indemnify and hold harmless Blacktide IT Solutions & Support, its directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your breach of these Terms or your misuse of our website or services.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of these external sites. Inclusion of any link does not imply endorsement or affiliation.

10. Modifications

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Scotland and the United Kingdom. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Scotland.

12. Contact

If you have any questions about these Terms, please contact us at support@blacktideit.com.